Frequently asked questions

How donations work
After you place your order, you will receive a confirmation email containing a link to a form. Using this form, you can tell us to which Armenian organization you want us to donate 10% of your purchase. If you don’t pick one, we’ll just split the donation evenly across all organizations.
Shipping
We ship worldwide! International shipments are subject to additional duties, taxes and other customs fees. We are not responsible for tariffs or custom fees. Please allow at least 4-­6 weeks for international orders to be delivered.We are not responsible for any lost, stolen, or damaged packages once the package has been shipped.
Issues
We cannot change any information on an order once it has been shipped. If you made a mistake (incorrect shipping or changing quantity), please email us with your order number and issue.
Damages
If your order arrives defective, incorrect, or incomplete please contact our customer service email address below.
Contact
If nothing above answers your question, please email us. Please be sure to include your full name, order number, and any additional information regarding your purchase so that we may better assist you. Customer service email is support@azadenk.com